CUSTOMER SERVICE To continuously improve our customer service, we welcome any questions, comments or suggestions. If you need help with making a purchase or have questions about a product please send an email to info@fairiesanddragonflies.com. We will respond to your email within 1-hr during our regular business hours (Monday to Friday 10am-8pm EST). We offer 24-hour service to place orders. (Suggested time to call best, Monday to Friday 10AM-8PM EST for inquiries regarding product questions or order status) CONTACT US Phone: 917-562-1506 Email: info@fairiesanddragonflies.com OUR GOAL: We pride our Customer Service and we guarantee to deliver excellent customer experience.  When you shop at Fairies and Dragonflies, our goal is to make it as pleasant and as convenient for you by providing quality customer service, low shipping fees and fast delivery. We strive to make available a varied selection of fun, imaginative and useful licensed children's merchandise.  If you don't find what you are looking for. Send us an email and we will do our best to assist you.